BGaming support service From the inside out

Hanna Stsiakolenka, BGaming’s Technical Account Manager and Team Leader, discusses the main support service goals of its Help Center, with a focus on the integration responsibilities with its partners, and how the company’s games work accordingly with its platforms

Hanna Stsiakolenka, BGaming’s Technical Account Manager and Team Leader, discusses the briny reinforcement service of process goals of its Help Center, with a centering on the integration responsibilities with its partners, and how the company’s games act accordingly with its platforms.

What is the briny end of the Support Service centre? Why is it important for providers?
I believe that efficient and well-timed(a) backing is the briny criterion of a professional person mettlesome provider and of any other companion as well. i opine this is how the corporate trust inward professional relationships is reinforced - as a client, or a partner, you experience that any of your questions testament follow answered and any potency supply will live investigated on a sure level.

For a gamy provider inward such a highly competitory industry, which iGaming sure as shooting is, having a astray portfolio of high-quality games can’t be plenty to be successful. That’s why it is important to proffer a coordination compound approach including keep at every leg of integration. And for sure, it is a tight and leisurely desegregation process that makes a provider standstill come out among others. It is as worthful as all the act the brand's team is intermeshed inwards to bring out new games. And of course, the reenforcement religious service squad must follow flexile to adapt to any of our clients’ surround peculiarities and what is more, always analyse any possible risks to be able-bodied to ply a well timed(p) solution. Being a few steps beforehand is what makes a honest financial support team.

The more rapidly a brandmark grows, the to a greater extent note value high-standard funding gains. I trust that the phylogenesis of our bread and butter religious service must turn deal in deal with the company’s developing so that clients receive the very well production with no more hold up to raise our combined results.

As for BGaming, we launched a Help Center a few months ago and we put up see to it that it was a undecomposed decision. We successfully tried it when we received the MGA licence, and at one time a lot of new projects appeared inward the pipeline. Now we await a Hellenic licence, which testament live a young run for us. But we get no doubtfulness that we will follow able-bodied to work on with clients from this realm efficiently.

How does BGaming help when it comes to the integration process? And after integration, how fare you go on to support your clients?
After the sell is signed with my business colleagues, we go forward to the integration confab where we’re ready to speech all the questions that might bob up - including real specific cases of clients’ environments, since we also affect our developers inward the integration process. That’s how our partners can buoy get under one's skin a elaborated explanation.

Our near is pretty whippy and we’re ever open up to suggestions on how to improve our backend (and non only backend, but also post-integration support) to pee-pee the experience more and more advantageous to all parties.

How would you say that BGaming has adapted to widening and improving its Support Service centre for clients?
I would say we’re ease in the treat but inward a good signified of course. Since the company's growth has ne'er stopped, it continues to accommodate and have ready for new challenges ahead.

In general, ace of the most important tools is high-quality communication. It would seem that it’s obvious and real leisurely to have, but it’s not. You need to forever improve this process. Every mortal that starts working inward the reinforcement serving team needs to depart through and through several levels of test tasks. Sometimes it’s rattling useful to order a “crash test” for managers who have been workings for a while, to regain out what to smoothen upwardly first.

We run come out intragroup late acquisition sessions with the assist of our developers so the reenforcement team can buoy infer how our games act from the inner out, gaining more and more experience inward tricky situations. The specificity of the professing is such that you need to be rattling versatile and have different skills: both a technical pedestal and diffuse skills. That's what we strove to feature when we reinforced a young team.

We read that BGaming has implemented a new near to supporting its clients. Can you enlarge on this please?
Quite a patch before launching our Help Center, we had proclaimed our SLA to the customers, but it wasn’t so wanton to maintain it tracked and evaluated with the tools we had endorse then. As for now, both the squad and our partners can control the advancement of a special ticket and stay fresh the story of requests.

We check that innovations atomic number 82 to an acceleration of the desegregation process, and this is something that is of import for customers. In particular, we recently completed the integrations inwards II weeks. This is a rattling sound ensue for the manufacture and we testament strain to make up it go on as often as possible. BGaming has successfully completed the desegregation into septet reputable aggregator platforms since the origin of the year, which allowed the provider to tour unrecorded with many fiat and crypto casinos.

We are currently working with fivesome more aggregators to integrate BGaming’s portfolio into them. But the most of import thing is that today we can submit on an regular larger list of projects at the same time and this testament non bear on the character of the service.

Overall, what are your hereafter goals and aims inwards providing a support system of rules for your clients? How make you design to innovate and make BGaming to the next level?
Our next end is to focalize on Self-Service tools. Imagine how practically to a lesser extent time it would use up to acquire your government issue solved when you have a widely knowledge alkali just now a mouse click away. i trust that could be truly utile for our partners and moreover, a outstanding journey for our team to deal all possible topics there.